Varausehdot - Hohkahalla

045 783 24606

info@hohkahalla.com
3185603-9

Customer
The customer undertakes to comply with these and merchant-specific terms when purchasing products and services in Hohkahalla Oy's Internet services.

Ordering
General conditions
The prices presented in the online service are subject to VAT.
We apply dynamic pricing in accommodation. Prices are time dependent and vary monthly, weekly and daily.

We sell products to adult individuals as well as corporate customers.
We reserve the right to change prices.

The customer is responsible for the accuracy of the information provided.

We reserve the right to change our delivery terms. Before ordering, the customer must familiarize himself with the delivery terms in force at the time.

Booking conditions
These terms and conditions apply to products and services rented and booked. Commonly, these are referred to as "target".

Booking

The customer is responsible for reading the description and instructions of the booking item (s) and the conditions related to the booking.
The booking made by the customer is binding when the order / payment confirmation is sent to the e-mail address provided by the customer.
The customer pays for the reservation in accordance with the chosen payment method and in accordance with the terms of the payment method.
The booking system will send an order / payment confirmation to the email address provided by the customer.
The Merchant is not responsible for a failed booking but the customer must contact the Merchant immediately to rectify the situation.
The merchant does not provide a guarantee that the item is still free in this situation.
If the item is not free, the money will be returned or, if possible, another item will be offered to replace it.

Cancellations and changes

The cancellation date is the day on which the Merchant is notified of the cancellation.

The customer is responsible for ensuring that the cancellation is sent in a timely manner.

The customer actually cancels their reservation,
when the time for the start of the reservation is 30 days or more, delivery costs will be charged for the reservation. Delivery costs 12 €.

When the start of the booking is less than 30 days, but every 21 days, will be charged 10% of the desired rental price.

When the time to start the reservation is less than 21 days, the full rental price will be charged.

Items booked with a discount code are always charged the full rental price, regardless of the time of cancellation.

To obtain a reservation at the request of customers, make the following conditions:
Transfer to do only once.
It is not possible to see several in the transfer.
The transfer will be the last to last 21 days before the original start of the booking.
The price of the transferred reservation differs from the price of the original reservation, the difference is charged or credited, and a transfer fee is also charged.
Transfer fee 50 eur (incl. VAT)
A transfer made will be canceled, the full rental price will always be charged regardless of the time of cancellation.

Merchant's right to cancel the reservation

In the event of force majeure (force majeure), the Merchant may terminate the lease information. The termination shall be notified to the hiring client without delay. Corona virus is not force majeure.

The user is entitled to a full refund of the rent paid.
Expenses incurred by the customer for the lease terminated due to force majeure will not be reimbursed.

The keys

In the payment confirmation, the customer is provided with instructions on the key and its collection.
However, for the lost or non-returned key, the owner is entitled to recover the full cost of any re-enrichment or replacement of the locks in a minimum of EUR 150.
The merchant has the right to charge a compensation of at least 60 euros if he or she has to open the item due to a lost or trapped key.

Use of the destination

The destination is defined in the destination description
During the rental period, the customer has the right to use the object and its equipment as well as separately defined services.
If the booker notices any deficiencies or other remarks at the site, he or she must immediately inform the person in charge of booking management.

The customer takes care of the cleanliness of the site and the removal of waste during and after the rental.

The object is used by the customer for the period specified in the object description.

Pets
The booker is fully responsible and liable for any damage caused by their pets.
Pets must be kept tethered in the national park area.
Pets are not allowed in the accommodation alone without supervision.
Pet owners should pay special attention to the cleanliness of the property. The accommodation is always checked after the pet and, if necessary, cleaned by the Merchant.
Allowing pets is always marked separately.
The pet owner should also follow any specific instructions provided separately.
The customer is obliged to compensate the equipment included in the site for damages and costs caused by negligent or incorrect handling during the rental period. The customer is obliged to replace the equipment destroyed or lost during the rental period with its new acquisition value. The customer is responsible for compliance with safety and other regulations. The customer is obliged to notify the lessor immediately of any defects in the equipment.
The lessor is responsible for repairs caused by normal wear and tear of the equipment.

The lessor shall not be liable for any direct or indirect costs or damages that may be incurred by the lessee as a result of the use or breakdown of the equipment. The lessor does not undertake to deliver new equipment or equipment to replace the broken rental property.

Damages

The Customer is obliged to compensate the Merchant for the damage he has caused to the object. The booker is also responsible for other people visiting the property and for any damage caused by them during the booking.

The Merchant will not reimburse the Customer for any inconvenience or expense that may be incurred due to natural conditions such as insects, animals, snowstorms or unexpected weather changes.

Complaints

Any complaints must always be made as soon as the matter arises.
If the matter is not resolved satisfactorily or there is a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.
However, the merchant will endeavor to process the complaint as soon as possible, but within a maximum of one month.
If the customer and the trader did not reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

Terms of delivery
Formation of the agreement

A binding contract for the transaction enters into force when the order is confirmed (order confirmation / payment confirmation).
Order confirmation / Payment confirmation will be sent to the customer by e-mail.

Terms of payment
The merchant uses reliable and secure payment intermediaries in its services.
The merchant will not store bank contact or credit card information at any time.
The customer undertakes to comply with the terms and conditions of the chosen payment method.

Payment by invoice
The invoice must be paid by the due date indicated on the invoice.
Delay charges are always added to invoices paid after the due date. If the invoice has been paid after the due date with the original invoice and the delay costs have already been incurred, the costs will be invoiced separately.

If the payment transaction has not been successfully completed at the time of ordering, the Merchant will not process the order.