Terms of reservation

Hohkahalla Oy (lessor) follows the reservation conditions presented here. These terms apply to reservations made through our sales service or Hohkahalla's website.

These terms shall be binding to both parties when the Customer has received a booking confirmation or paid the payment mentioned in these contractual terms. These conditions are valid for reservations made from March 7, 2024.

Regular reservation terms and conditions

  • The prices shown in the online service include VAT.

  • We apply dynamic pricing in accommodation facilities. Prices depend on the time and vary monthly, weekly and daily.

  • We sell products to private individuals of legal age as well as corporate Customers.

  • We reserve the right to change prices.

  • The Customer is responsible for the correctness of the information provided.

  • The Customer is responsible for familiarizing with the description and instructions of the reservation object/objects, as well as the terms and conditions related to the reservation.

Booking and payments in the online store

The Customer makes the reservations wanted on the internet and pays for the reservation immediately. The Internet reservation is paid via Visma Pay (see sections Payment, Payment methods and contact information for the Visma Pay service). The booking program helps to send the booking confirmation to the e-mail address provided by the Customer immediately after payment.

Online store prices are booked according to available capacity and time. The prices may also differ from the prices given by the sales service over the phone or e-mail.

Reservation from the sales service

After making the reservation, the Customer receives a reservation confirmation. The booking confirmation and invoice will be sent via e-mail or the electronic booking system with a payment link, unless otherwise agreed. The payment link takes to the Visma Pay service.

The payment is immediately registered on the reservation and confirms the reservation.

If the Customer has not paid the fees for the reservation by the due date, the reservation will be canceled automatically.

Payment

Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online Customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.vismapay.fi/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Alisa Lasku, Alisa Yrityslasku, MobilePay, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Contact Visma Pay

Visma Payments Oy (business-id FI24865594)

E-mail: helpdesk@vismapay.com

Telephone: +358 9 315 42 037 (workdays 9-16)

Address: Brahenkatu 4, 53100 Lappeenranta, Finland

Booking confirmation

We send a booking confirmation by email, which shows: the reserved products, the total amount of the invoice, VAT breakdown and other information. Alternatively, the paid invoice with the above-mentioned information serves as a booking confirmation.

Cancellations and changes

  • If the reservation is canceled by 4:00 p.m. on the day before arrival at the latest, the entire payment for the reservation will be returned to the Customer.

  • Any cancellations must be made by e-mail to info@hohkahalla.com. The date on which Hohkahalla sales office receives the written notification will be regarded as the date of cancellation.

  • Bank transactions are credited to the Customer's account via Visma Pay within 7 days, if the Customer has an Osuuspankki, Nordea or OmaSäästöpankki. On the page that opens from the link of the Visma Pay refund request sent to the e-mail, the Customer can enter his account number and accept the refund request. In payments from other banks, the Customer is automatically asked for an account number by e-mail in order to complete the refund.

  • Promotional products may also have campaign-specific reservation and cancellation conditions, which are explained during the purchase of the product.

  • If the Customer changes the date of the vacation, it is considered as a cancellation of the previous order and a new reservation.

  • If the Customer cancels reservation and leaves the holiday destination before the end of the rental period, no compensation will be paid for the unused time and the Customer is not entitled to a rent refund.

  • In case of illness or a possible pandemic epidemic, it is recommended to take out travel insurance.

Force majeure

In case of force majeure, Hohkahalla can cancel the reservation. In this case, the Customer has the right to get back the payments he has paid in full. Costs incurred by the Customer from a rental agreement terminated due to force majeure will not be reimbursed.

The lessor is not responsible for damages or consequences caused by normal natural phenomena. The lessor is also not responsible for situations resulting from measures taken by the authority or special factors related to business continuity, such as the pandemic (Covid-19).

Stay in the Premises

  • Loimu and Korpi are available from 4 p.m. on the day of the arrival to 11 a.m. on the departure day.

  • Ylläs-Ukko is available from 5 p.m. on the day of the arrival to 10 a.m. on the departure day.

  • The rent of the apartment or cottage includes the final cleaning, the tableware, bedding and the normal energy costs.The Customer may bring own bed linen or order them from the marketing organisation in advance against separate fee.

  • During the rental period, the Customer has the right to use the object and its equipment.

  • If the booker notices defects or other things to note in the destination, he must immediately inform the person in charge of booking management.

  • The Customer is responsible for compliance with safety and other regulations.

  • The Customer takes care of the cleanliness and the removal of waste during the rental period and after it ends.

  • Pets are not allowed in our properties.

  • Smoking is prohibited in all indoor areas. An additional fee of 1,000 euros will be charged for unauthorized smoking inside.

  • The lessor is responsible for repairs caused by normal wear and tear of the object. The lessor is not responsible for any indirect or direct costs or damages that the lessee may incur due to the use or breakdown of the object and its equipment. The lessor does not undertake to deliver new equipment or equipment to replace the broken rental object.

If the Customer causes disturbance or danger to others in the area, Hohkahalla has the right to terminate the rental relationship immediately after one notice. All measures and costs caused by disruptions will be invoiced to the Customer according to the actual accumulated costs.

The Customer is obliged to compensate directly to marketing organisation for all possible damages caused by the Customer to the apartment or cottage or its property including all related evaluation and handling fees.

Keys and tags

  • The code for the key box or code lock at the destination will be delivered to the Customer on the day the reservation starts.

  • For a lost or unreturned key, the owner has the right to charge all the costs of re-serializing or changing the locks in full, however at least 200 euros.

  • The owner has the right to charge at least EUR 60 in compensation if the front door has to be opened due to a lost or missing key.

  • For a lost or unreturned electric car charging station tag, the owner has the right to charge 50 euros.

Compensation for damages

  • The Customer is obliged to compensate the lessor for the damage he has caused to the item. The booker is also responsible for other persons visiting the destination and for the damage they cause during the booking.

  • The person making the reservation acts as the person responsible for the cabin and the chattels in the cabin from the start to the end of the reservation.

  • For special cleaning, the lessor has the right to charge the costs according to the actual costs incurred. Special cleaning refers to e.g. special cleaning of furniture, washing of carpets, or special cleaning or painting procedures for fixed parts of the property, which result from the Customer's stay at the destination.

  • The Customer is obliged to compensate the damage caused to the property or equipment belonging to it during the rental period with the new acquisition value.

  • The lessor does not compensate the Customer for possible inconvenience or expenses caused by natural conditions, such as insects, animals, weather, or unexpected weather changes.

Number of Guests

The maximum number of persons allowed to stay in the accommodation is stated in the cabin or apartment description, and this number may not be exceeded.

The use of tents and caravans or equipment for rent (e.g. bath tub) on the property without the lessor's permission is prohibited.

Notes and complaints

  • All comments related to the vacation destination must be reported to the lessor immediately during the vacation.

  • If there is no satisfactory solution to the matter or there is a claim for compensation, the complaint must be sent in written within 30 days after the tenancy termination.